Job description:

You will be line-managed by the technical director and work closely with the team to support our clients in getting to grips with our products and integrating our High-Tech innovations.

We are looking for someone to act as an interface between the engineering department, sales teams and clients, with a key role in information and training.

You will work with the team on various projects and tasks in the department, depending on your profile and skills:

  • Remote technical support (telephone, email, Skype, TeamViewer, etc.) for professional clients regarding hardware and software tools,
  • Training of professional clients and/or internal clients (staff),
  • Presales technical support for sales teams,
  • Designing, drawing up or updating technical documents (specifications, manuals, product datasheets),
  • Designing, drawing up or updating technical training modules,
  • Design and/or development of digital learning resources (e-learning, KB, etc.).

If you are interested and have an appropriate level of English, you might work with international clients.

Your role may require occasional travel.

 

Person specification:

Electronics qualifications (corresponding to two or three years of higher education) with significant successful experience with a systems manufacturer or electronic equipment distributor, ideally in the field of security, including contact with installer/integrator clients.

Your sense of customer service and customer satisfaction will keep you in constant touch with all clients and operational realities, while also communicating with R&D and sales teams.

You are inquisitive and have great people skills. You know how to listen to clients, have a flair for training and can identify new needs. Your interest in High-Tech systems, excellent work ethic and professional attitude will be essential to help you find your place within our dynamic company.

 

Advice for applicants:

This position requires experience in professional customer relations and an educational (or professional) background that allows you to quickly integrate our products, monitor technological development and become a recognized point of reference.

 

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